Frequently Asked Questions

You can contact our customer support team through several channels:

• Email: support@voteticket.com
• Phone: +234 123 456 7890 (Monday to Friday, 9 AM - 5 PM)
• Contact form: Visit our Contact page
• Live chat: Available on our website during business hours

VoteTicket is available across Nigeria, including major cities like Lagos, Abuja, Port Harcourt, Kano, Ibadan, and more. We support events in all 36 states and the Federal Capital Territory.

To reset your password:

1. Click on the "Login" button in the top-right corner
2. Click on "Forgot Password?" link below the login form
3. Enter your email address and submit
4. Check your email for a password reset link
5. Click the link and follow the instructions to create a new password

To update your profile:

1. Log in to your account
2. Click on your name in the top-right corner
3. Select "Settings" from the dropdown menu
4. Update your information as needed
5. Click "Save Changes"

Refund policies vary by event and are set by the event organizer. Generally:

• Check the event's refund policy on the event details page
• Some events allow refunds up to a certain date before the event
• Some events may not offer refunds but allow ticket transfers
• To request a refund, contact the event organizer through the event page or contact our support team

To view your tickets:

1. Log in to your account
2. Click on your name in the top-right corner
3. Select "My Tickets" from the dropdown menu
4. View all your purchased tickets
5. Click on a specific ticket to view details or download

You can also access your tickets from the confirmation email sent after purchase.

Whether you can change your vote depends on the poll settings:

• Some polls allow vote changes until the poll closes
• Others only allow one vote per user
• Check the poll details to see if vote changes are allowed
• If allowed, you can change your vote by revisiting the poll and selecting a new option

Poll results are calculated based on the poll type:

• Standard Polls: One vote per user, with results showing the percentage and count for each option
• Weighted Polls: Votes may carry different weights based on criteria set by the poll creator
• Event-Linked Polls: Only ticket holders may be eligible to vote, with results weighted by ticket type or quantity

Results are typically displayed in real-time as votes are cast, unless the poll creator has chosen to hide results until voting ends.

Yes, your payment information is secure:

• We use industry-standard encryption (SSL/TLS) for all transactions
• Payment processing is handled by trusted payment gateways
• We do not store your complete credit card details on our servers
• We comply with PCI DSS standards
• Our systems are regularly audited for security

If your payment fails:

1. Check your card details and ensure they're entered correctly
2. Verify that your card has sufficient funds
3. Ensure your card is enabled for online transactions
4. Try a different payment method if available
5. Contact your bank to resolve any issues with your card
6. If problems persist, contact our support team for assistance

Note: Your card may be temporarily held for the transaction amount even if the payment fails. This hold is typically released within 5-7 business days.

VoteTicket fees are structured as follows:

• Event Creation: Free
• Ticket Sales: 5% of ticket price + ₦100 per ticket
• Poll Creation: Free for basic polls; premium features available for a fee
• Payment Processing: 1.5% for card payments (varies by payment method)
• Premium Features: Custom pricing based on selected features

Note: Fees may be passed to attendees or absorbed by organizers, based on your preference.

Payout details:

• Payout Timeline: Funds are typically available for withdrawal 7 days after the event
• Early Access: You can request early access to funds for verified accounts (fees may apply)
• Withdrawal Methods: Bank transfer, mobile money, or other local payment methods
• Minimum Withdrawal: ₦5,000
• Process: Request withdrawal from your organizer dashboard under "Finances"

You must complete account verification to receive payouts, including providing valid ID and bank account information.